Returns & Refunds
Last updated: February 2026
We want you to love your slate. Because every PhantomSlate is custom made for your specific vehicle, please review this policy carefully before ordering.
Custom, made-to-order items
Each slate is personalized and produced specifically for you, so we are generally unable to accept returns or offer refunds for change of mind, incorrect information supplied at checkout, or buyer’s remorse. This does not affect your rights in respect of items that are defective or damaged (see below).
Damaged or defective slates
If your slate arrives damaged, or has a manufacturing defect, we’ll replace it or refund it — your choice. Just email phantomslatecards@gmail.com within 14 days of delivery with:
- Your order number
- Clear photos of the damage or defect
- A short description of the issue
We may ask you to return the item; if so, we’ll cover the return shipping for verified defects or damage.
Changes & cancellations
Need to change a detail or cancel? Contact us as soon as possible. Because we begin design and production quickly, we can usually only make changes or cancel before your order enters production. Once production has started, the order can no longer be changed or cancelled.
Incorrect design details
Please review your vehicle information, specifications, custom name, and photos carefully before checkout. We build your slate from the details you provide. If we make an error that differs from your approved order, we’ll correct it at no cost to you.
Refund processing
Approved refunds are issued to your original payment method. Please allow several business days for the refund to appear, depending on your bank or card provider.