Shipping Policy
Last updated: February 2026
Every PhantomSlate is custom made to order. Here is exactly what to expect from the moment you order to the moment your slate arrives.
Production time
Because each slate is personalized to your vehicle, orders are made to order. Design and production typically take 1–3 business days. You’ll receive updates at every stage, from design to dispatch.
Delivery estimates
Once your slate ships, estimated transit times are:
- Canada: 2–7 business days
- United States: 4–10 business days
- International: 7–21 business days
These are estimates, not guarantees. Delivery times may vary due to carrier delays, customs processing, holidays, and weather.
Shipping costs & tracking
Shipping is calculated at checkout based on your destination. A tracking link is emailed to you as soon as your slate is dispatched if tracking shipping was chosen.
Duties, taxes & import fees
For international orders, any applicable import duties and taxes are calculated and displayed at checkout so there are no surprise fees on delivery. Prices are shown in your local currency where supported. Any sales tax is applied as required by law.
Shipping address
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided at the time of purchase. If you notice an error, contact us immediately at phantomslatecards@gmail.com — we can only update the address before your order ships.
Lost, delayed or damaged shipments
If your tracking shows no movement for an extended period, or your slate arrives damaged, contact us within 14 days of the delivery (or expected delivery) date and we’ll make it right. Please keep all packaging and take photos of any damage — see our Returns & Refunds policy.